Privacy Policy — Taxi Comfort

Introduction

Welcome to Taxi Comfort ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application available on Google Play (the "App"). By downloading or using the App, you agree to the collection and use of information in accordance with this policy.

Controller

Data controller: Taxi Comfort (developer). If you need to contact us about privacy matters, email: qqcomfort.uz@gmail.com. Replace this address with your official contact email if necessary.

Information We Collect

We collect information needed to provide taxi booking, dispatch, and related services. Types of data we may collect include:

Personal Data

• Full name, phone number, and email address (when you register or contact support).
• Profile photo (optional, if you upload one).

Location Data

• Real-time device location (GPS coordinates) while the App is running or when required to provide ride services, route calculation, and tracking.
• Saved addresses (home, work) and recent pickup/drop-off locations.

Payment & Transaction Data

• Payment method tokens or identifiers (we may use third-party payment processors; we typically do not store full card numbers).
• Trip history, fares, receipts and billing information.

Device & Usage Data

• Device identifiers, OS version, app version, unique device IDs, advertising IDs.
• Crash reports, performance metrics, and anonymized usage analytics.

Communications

• Messages between riders and drivers (may be stored for quality and safety), support inquiries and call logs when you contact support through the App.

How We Use Your Information

We use collected data to:

• Provide, operate, and maintain the App and ride services (matching riders with drivers, navigation, ETA).
• Process payments, generate receipts and handle refunds.
• Improve and personalize the App experience, including app functionality and recommendations.
• Communicate with you about bookings, promotions, updates, and support requests.
• Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
• Analyze usage trends and diagnose technical issues through analytics and crash reporting.

Legal Basis for Processing (where applicable)

If you are located in the EU or another jurisdiction with similar requirements, we process personal data based on several legal grounds, including:

• Performance of a contract (to provide ride services you request).
• Consent (where we request and obtain it, e.g., certain optional features or marketing communications).
• Legitimate interests (e.g., fraud prevention, app improvement), balanced against your rights and freedoms.
• Compliance with legal obligations.

Sharing and Disclosure

We may share your information with:

• Drivers: your name, contact and pickup/drop-off locations necessary to complete a ride.
• Service providers: third-party vendors who assist with payment processing, analytics, crash reporting, push notifications, mapping and routing, customer support, and cloud hosting.
• Business transfers: in case of sale, merger, reorganization, or asset transfer, user data may be transferred as part of that transaction.
• Legal requests: when required by law or to respond to lawful requests from public authorities.
• With your consent: when you explicitly permit sharing (for example, to integrate with a third-party service).

We do not sell your personal information for direct monetary consideration. If that changes, we will update this Policy.

Third-Party Services & SDKs

We use third-party services such as analytics, crash reporting, mapping, and payment processors. These providers collect and process data according to their own privacy policies. Examples include (but are not limited to) Google Play services, map providers, payment gateways, and analytics platforms. You should review the privacy notices of these providers for details on their data practices.

Location & Background Location

To provide core functionality (ride matching, navigation, driver tracking), the App requires access to your device location. You may be asked to grant permission for location access "while using the app" or "always" depending on the platform and feature. If you decline location permissions, some features (such as live tracking) will not function.

Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no system can be completely secure — transmission of information is at your own risk. If you believe your account has been compromised, contact us immediately at qqcomfort.uz@gmail.com.

Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and applicable law. Where possible, we anonymize or aggregate data to reduce privacy risk.

Children

The App is not directed to children under the age of 13 (or higher age where required by local law). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete that information.

Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you.
• Correcting inaccurate or incomplete data.
• Requesting deletion of your personal data (subject to legal exceptions).
• Objecting to or restricting certain processing.
• Portability of data in a commonly used format, where applicable.

To exercise these rights, contact us at qqcomfort.uz@gmail.com. We may need to verify your identity before fulfilling requests.

Marketing Communications

If you opt in to receive promotional communications, you may unsubscribe at any time by following the unsubscribe instructions in the communication or contacting support. Transactional messages (booking confirmations, receipts, important account notifications) are required to provide the service and cannot be unsubscribed from entirely.

International Transfers

Your data may be processed or stored in countries other than your own. We take steps to ensure appropriate safeguards for international transfers and compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy in the App and update the "Effective date" at the top. Continued use of the App after changes indicates acceptance of the revised Policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our practices, contact:

Taxi Comfort
Email: qqcomfort.uz@gmail.com
(Replace with your support email or address.)